Description

Are you a new IT manager at your company or beginning an IT management job at a new company or department? This 20 minute training session will help you get going. IT management guru Mike Sisco narrates this unique training session and walks you through the 4 essential steps to a successful start to your new job.

Read on for an outline of the content covered in this downloadable training class:

IT Manager – Fast Start Checklist

Week 1 – Assessment

Identify business issues with technology support implications
Quantify the issues that have risk or opportunity associated with them
Quantify the IT Organization’s capability
Quantify the IT Organization’s capacity to do things
Identify client service “pops”
Identify IT projects in process and/or planned for next 6 months
Quantify IT processes needed to support the technology

Week 2 – Plan

Validate active or planned projects provide value; if not, cancel them
Define the projects required to address the business issues identified
Prioritize the projects that balance risk, opportunity, client service, & cost
Develop a 30-90 Day Action Plan
Develop an IT Staff Needs Strategy
Target staff on immediate needs and small client service “pops”

Week 3 – Validation

Present your tactical strategy to senior management for approval
Present the approved tactical plan to staff and client managers
Begin focusing your technology resources on the tactical plan
Begin developing the processes required to improve technology support
Begin positioning Client managers with what you can do and how much
Network with Client managers and employees

Week 4 – Execution

Target resources on “quick hits” that count

1. High risk issues
2. Client service “pops”
3. Opportunity issues with low cost and minimal effort required
4. “Low hanging fruit” cost savings
5. Agreed upon business value projects

Focus on Service Desk processes for quicker response to key support issues
Begin outlining your IT staff’s responsibilities for Performance Plans
Begin creating metrics to measure IT performance (cost, productivity, quality, etc.)
Establish project management standards to insure on time and on budget
Begin your thought process to start developing a strategic IT plan (6 to 24 months)