Customer Feedback Templates Preview

CUSTOMER SATISFACTION SURVEY TEMPLATE
Survey Type: Post-Purchase Satisfaction
Estimated Time: 3-5 minutes
Response Target: 40%

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INTRODUCTION
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Subject: [First Name], how was your experience with [Product]?

Hi [First Name],

Thank you for your recent purchase of [Product Name]. Your feedback 
helps us serve you better. This survey takes just 3 minutes.

As a thank you, you'll receive a 10% discount on your next order.

[START SURVEY BUTTON]

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SURVEY QUESTIONS
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SECTION 1: OVERALL SATISFACTION
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Q1. Overall, how satisfied are you with your purchase?
⭐ ⭐ ⭐ ⭐ ⭐
Very Dissatisfied → Very Satisfied

Q2. How likely are you to recommend [Company] to a friend?
0  1  2  3  4  5  6  7  8  9  10
Not at all likely → Extremely likely
[NPS SCORE CALCULATION]

Q3. Which of the following best describes your experience?
□ Exceeded expectations
□ Met expectations
□ Below expectations
□ Far below expectations

SECTION 2: PRODUCT EXPERIENCE
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Q4. Please rate the following aspects of [Product]:

Quality:           ⭐ ⭐ ⭐ ⭐ ⭐
Value for Money:   ⭐ ⭐ ⭐ ⭐ ⭐
Ease of Use:       ⭐ ⭐ ⭐ ⭐ ⭐
Features:          ⭐ ⭐ ⭐ ⭐ ⭐
Documentation:     ⭐ ⭐ ⭐ ⭐ ⭐

Q5. What did you like most about [Product]? (Open text)
[_________________________________]

Q6. What could we improve? (Open text)
[_________________________________]

SECTION 3: SERVICE EXPERIENCE
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Q7. How would you rate our customer service?
□ Excellent
□ Good
□ Average
□ Poor
□ Did not interact with customer service

Q8. How satisfied were you with:

Ordering Process:      ⭐ ⭐ ⭐ ⭐ ⭐
Delivery Speed:        ⭐ ⭐ ⭐ ⭐ ⭐
Product Packaging:     ⭐ ⭐ ⭐ ⭐ ⭐
Communication:         ⭐ ⭐ ⭐ ⭐ ⭐

SECTION 4: FUTURE INTENTIONS
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Q9. How likely are you to purchase from us again?
□ Very likely
□ Likely
□ Neutral
□ Unlikely
□ Very unlikely

Q10. Which other products/services would you like us to offer?
□ [Option A]
□ [Option B]
□ [Option C]
□ Other: [_____________]