How Can We Help?
Find answers to common questions, access your downloads, or get in touch with our team.
Downloads & Access
Access your purchased templates, re-send download links, or troubleshoot download issues.
Go to My Downloads →Payments & Billing
Questions about pricing, refunds, invoices, or payment methods.
Contact billing support →Template Help
Need help customizing a template or understanding how to use it? Browse our template guides.
Browse templates →Technical Issues
Having trouble opening a file, compatibility issues, or other technical problems? We can help.
Report an issue →Frequently Asked Questions
Quick answers to the most common questions about ToolkitCafe templates and services.
How do I download my purchased templates?
After purchase, you'll receive an email with a download link. You can also visit the My Downloads page, enter the email you used for purchase, and access all your templates. Download links are valid for 30 days and can be re-sent at any time.
What file formats are the templates available in?
Templates are available in Excel (.xlsx), Word (.docx), PDF, and Google Sheets formats depending on the template. The file format is listed on each template's detail page before purchase.
Can I customize the templates?
Yes, all templates are fully customizable. You can modify colors, branding, content, formulas, and structure to match your organization's needs. Excel and Word templates are unlocked for editing.
Do I get updates to templates after purchase?
Yes, you receive free updates to all purchased templates. When we improve a template based on user feedback or regulatory changes, you'll receive an email with the updated version.
What is your refund policy?
We offer a 30-day money-back guarantee on all purchases. If a template doesn't meet your needs, contact us and we'll process a full refund — no questions asked.
Can I use templates for multiple projects or clients?
Yes, your purchase includes a license for unlimited use within your organization. You can use templates across multiple projects, departments, and teams. Redistribution or resale is not permitted.
How do toolkit bundles work?
Toolkit bundles are curated collections of 10-24 related templates sold at a significant discount (up to 50% off individual pricing). You get instant access to all templates in the bundle after purchase.
I didn't receive my download email. What should I do?
Check your spam/junk folder first. If you still can't find it, visit the My Downloads page and enter your purchase email to re-send the download links. If that doesn't work, contact us and we'll help immediately.